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| | Our Philosophy |
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The mission of Carolina Clinic for Health & Wellness is to provide the highest quality health care for the individuals, families, and communities we serve.
Our philosophy is grounded in the beliefs of its physicians and associates established over three-quarters of a century of trusted service to individuals and families in the Greenville, NC area.
Through our actions, we expect to demonstrate the following beliefs:
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We respect and serve people without regard to race, religion, age, disability, gender, sexual orientation, or socio-economic status within financial limits of our organization. The best interest of the patient must be the number one priority of both physicians and associates.
Health care services must be accessible to patients which, in turn, requires us to offer services at convenient hours for patients, within reasonable travel time, without excessive waiting, and at a reasonable cost.
Patients are entitled to certain rights including considerate and respectful care; information about the credential of the caregiver; informed choice regarding treatment alternatives; confidentiality and consideration of privacy; information on the business relations among Carolina Clinic for Health & Wellness, other health care providers, or payers that may influence treatment or care.
Health care requires collaboration and continuity with patients (or their families/surrogates), and effective care requires the patient to accept certain responsibilities. Patients shall be educated to manage their health care problems when possible, to take responsibility for maintaining their health status, and encouraged to practice healthy lifestyles.
Patients will receive personalized care dedicated to meeting their needs.
We believe in effective collaboration with individuals and organizations interested in addressing the health care needs of Eastern North Carolina.
Customer satisfaction is the foundation on which every organization is built, so satisfaction with our services must be measured frequently and appropriate measures taken to continuously improve customer satisfaction.
The group practice model offers the best system for organized delivery of health care because resources may be concentrated, economies of scale realized, and management expertise secured to address the on-going need for cost control.
We believe
quality in health care is rooted in attracting and retaining well-trained and qualified physicians and associates. Commitment to measuring and improving quality of care shall be a fundamental activity of the organization, which requires the cooperation of everyone in the organization.
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